we bring

world wide

experience

to plan, implement & lead

progamme activities

 

 

 

 

 

 

 

 

 

 

 

 

 

Bearing scars from previous implementations,

we have learnt from seeing things done well

(and also done not so well!)

 

here are some examples of BSS programmes we have worked with:

transform BSS technology and user organisation

reduce system TCO and reduce staffing by efficiencies

manage dual running of processes and systems during phased data migration

 

 

 

complete replacement of BSS using a new Chinese vendor entrant to European market

radical simplification of legacy products and services

achieve process efficiencies and reduction in BSS cost

 

 

implement converged billing and customer management solution with real time charging

re-engineer operations and back office processes to improve customer service

 

transform BSS landscape to completely replace legacy systems and architecture ‘spaghetti’ in order to improve availability/reliability

enable 4G products and services

move to outsourced operations

 

implement replacement rating and billing solution

migrate six regional billing platforms to a single, central operation

re-engineer operations and back office processes

 

 

replace legacy rating and billing system and launch with upgraded CRM system

achieve both improved time to bill and new data product and service offerings

resolve extensive data quality issues

 

 

replace legacy rating and billing system and launch with upgraded CRM system

achieve both improved time to bill and new data product and service offerings

resolve extensive data quality issues

implement customer care and billing solution

following acquisition of six regional mobile network operators, consolidate services to a single, central operation

resolve complex data integrity issues

and some of the difficulties we have encountered and learnt lessons from:

Negotiate a ‘catch all’ clause to include all current functionality, products and services together with those that may be designed and launched up to, say, 3 months after go live

Plan in advance for collation of  product catalogues, business rules, legal requirements, business processes; set up workshops with business users, product strategists, etc

Tightly define the Statement of Work, together with a detailed Roles & Responsibilities matrix between vendor and operator and communicate it effectively for common understanding

Establish Change Control at very start of programme and get business ‘buy in’ to the process at Executive level to protect and control the programme schedule

Contractually insist on continuity of named key project personnel from vendor (and also remember to motivate expert operator staff to avoid losing them)

At an early stage, identify the technical and business expertise needed, and indicate time to be devoted to the programme in an attendance schedule, (if less than 100%)

Specify the content, level of detail and format of both system and data architecture documentation in the Contract, together with timetable for delivery

Carefully plan worst case capacity needed for the various development and test stages, and iterations of data migration dry runs; reserve additional capacity as contingency

Clearly set out each area and deliverable, together with acceptance criteria; how it is to be verified and the process and persons responsible and authorised for acceptance

Declare and communicate the migration strategy at the programme outset and get buy in at all levels to ensure no ‘cold feet’ and change of plan part way through the project

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